SLA-Backed
Managed Support.
Secure, production-grade Apache Superset managed services. 24/7 monitoring, expert security patching, and on-call engineering for your mission-critical BI platform.
Support Tier Comparison
No surprises. Choose the coverage that matches your uptime requirements and budget.
| Guarantee | Standard | Growth | Enterprise |
|---|---|---|---|
| Response SLA | < 8 hours | < 2 hours | < 30 minutes |
| Coverage Window | Business Hours | 24 / 7 | 24 / 7 / 365 |
| Security Patching | Monthly | Weekly | On-Demand |
| Infrastructure Monitoring | Basic Uptime | Full APM + Alerts | Dedicated NOC |
| Performance Reviews | Quarterly | Monthly | Weekly |
| Support Channels | Slack + Email | Dedicated Engineer | |
| Starting Price | From $999/mo | From $2,499/mo | Custom |
| Get Started | Get Started | Get Started |
What's Included in Every Managed Plan
Proactive operations - not reactive ticket support. We fix issues before they become incidents.
24/7 Uptime Monitoring
Synthetic monitoring pings your Superset instance every 60 seconds. Automated alerts wake our on-call team before your users notice.
Proactive CVE Patching
We track the Apache Superset security advisories and apply patches within 24 hours of a critical CVE - no action required from you.
Query Performance Tuning
Monthly query log analysis identifies slow dashboards and high-cost SQL. We optimize database indexes and caching configuration.
Access Control Audits
Quarterly reviews of your RBAC policies, SSO configuration, and dataset permissions to prevent privilege creep.
Automated Backup & Recovery
Daily encrypted backups of your Superset metadata database and dashboard configs, with tested recovery procedures.
Monthly Health Reports
Written performance reports covering query patterns, cache hit rates, user adoption metrics, and capacity planning recommendations.
Support Operations Questions
On Growth and Enterprise plans, our on-call engineer responds within 2 hours and 30 minutes respectively. We have runbooks for all common failure modes and will engage you with real-time status updates.
Is your Superset deployment production-ready?
Get a free infrastructure audit and receive a written security and performance assessment within 48 hours.