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BUSINESS NEED :

Objective was to make the whole booking system digital. Converting the excel based test case management to digital and getting more visibility on issues and their resolution.

RESULT :

Andolasoft, started with multiple deep dive sessions, stakeholder interviews to identify their pain points, streamline scope and align delivery with their goals. Agile SCRUM methodology was implemented to improve customer engagement & feedback process.

The strategy of RAKTA is to provide smart and distinguished services to customers & create an integrated transportation system. Your digital solutions to improve the transport sector are key to enhancing relationships with government and private sectors.We thank you for your positive participation in achieving the vision of the RAK Government.

ENG. ESMAEEL HASSAN ALBLOOSHI

General Manager

Overview

Rakta had undertaken digitization of their entire transport booking system. However, inconsistent releases over two quaters impacted their go-live plans. And they had to re-initiate the entire program.

Andolasoft, started with multiple deep dive sessions, stakeholder interviews to identify their pain points, streamline scope and align delivery with their goals.

No formal project documentation or scope

Excel based test case management

Delays in releases right from Release

Multiple roll backs due to erroneous releases

Lack of visibility to critical issues and their resolution

No feedback mechanism far client to share his concerns or in puts

Unavailability of experienced & skilfuI testers

No centralized Bug Tracking tool

End to end project scope documentation was drafted, reviewed & signed-off over 2 weeks onsite session.

Dedicated Dev and QA teams assigned along with a Solutions Architect & Technical Project Manager.

Project review cadence was setup with key RAKTA officials

Agile SCRUM methodology was implemented to improve customer engagement & feedback process

Orangescrum Bug & issue Management helped for centralized and timely bug resolution

All internal and client communication was handled using Orangescrum Project Management tool for absolute transparency and collaboration.

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